Staff

Jeanette

Reception

Jeanette

My name is Jeanette. I have the role of Practice Manager and have been involved in this practice for over 10 years, firstly on a part time basis initially but gradually progressing to the full time role it is now.

My role is a challenging and varied one, never knowing what the day will bring. It is also very stimulating.

I live very happily with my partner Andy and have two wonderful grown children. I am also a great sports enthusiast and look forward to the day when my golfing urge can be more satisfied.

I have a background of many years in the medical field and in the world of real estate, having run my own business. I find the common denominator in my working life has been the pleasure derived from the interaction with people. In the medical field this is particularly so as so much satisfaction is gained from the manner in which we can help people in this practice.   I enjoy working with such a great team who deliver a professional high standard of care and consideration for patients.

I find a great deal of my time is in liaison – with health professionals, patients, and those involved in the other aspects of burgeoning projects created by Prem’s active mind!

Janet

 

JanetMy name is also Janet – which can be very confusing for both our patients and work colleagues here at the Urology Centre.  I joined Prem’s  team in February 2011 as a part-time Medical Secretary/Receptionist.

 

I moved to Port Macquarie in July 2007 fleeing a very cold Canberra winter where I had worked in both the public and private sectors.  My medical experience includes working in a prominent Private Hospital in Canberra and also the Port Macquarie Private Hospital, and various stints with medical specialists and an anaesthetist.

 

I have four gorgeous children who are growing up way too fast for my liking.  I enjoy keeping fit and run about 20kms a week, play tennis and swim in the beautiful beaches that we are fortunate enough to have here in Port Macquarie.

Jan

Reception

Jan2My name is Jan. I have a very satisfying role in the practice as Receptionist/Medical Secretary. I joined the practice when Prem first came to Port Macquarie in 1998. We were initially accommodated in the Base Hospital. Since then, the practice has grown from strength to strength and it continues to be a pleasure to come to work each day!

My role is an interesting one – because of the variety of people whom we encounter, and the fact that Prem has always encouraged all staff members to be totally involved, with a credo of attending to the patients as if they were an important member of our family. This makes for very satisfying outcomes. I consider that we aim at all times for the best possible practice, and this standard does make me very proud to be involved.

Our Bladder Care Clinic was created by Prem with a vision of what it would be today, and I still shake my head in amazement at what has been achieved – an outstanding service for our patients with great nurses and superb care for our patients and the problems that can arise.

My previous work experience over MANY years has been in health, tourism, publishing and…so on. I do find that the health area has a great deal of job satisfaction as you can see a direct and positive benefit immediately to those involved.

My day to day tasks involve ensuring that our reports regarding the patients are sent out quickly to their local doctors, referring specialists, etc, that our interaction with the patients is attended to in a mutually positive manner, that we plan to help our patients in any way that we can, and the general routine administrative tasks that are involved in a busy practice.

We are most fortunate in our work environment, overlooking our garden and trees, with the occasional visit from a wandering winged or waddling creature.

Ann

Urology-6428 smallAnn has been a member of the Port Macquarie urology team since 2001. She graduated from general nursing in 1984, midwifery in 1987 and undertook studies in neonatal intensive care 1988 and completed her continence certificate in 2000.

As the urology service grows Ann has expanded her nursing role in both knowledge and skills and finds it most interesting and challenging. Her particular interests are in the areas of continence management for adults and children, erectile dysfunction as well asprostate disease and bladder cancer. In recent years Ann has been involved in clinical research and also in nurse education through our local Jim Bruce urology trust.

Working within a team that delivers a professional high standard of care is important to Ann’s work ethic.  She is constantly impressed by the care, compassion and respect everyone is shown from the time they walk through the door to the time they leave.

 The Urology Centre has an internal philosophy that our friendly, energetic, conscientious and organized manner contributes to the smooth running and high level of morale at our centre that overflows to those receiving our urology services. This is especially important as this area of health can be embarrassing and debilitating. It is important our clients know that there is someone as their advocate for treatment, information and as a resource.

 On a personal note Ann is happily married to Martin and they have three wonderful grown children Madeleine, Oliver and Sarah. Spare time is enthusiastically spent with her extended family and anything in the outdoors from camping, water skiing, playing touch football and beaching.

 

Merrilyn

Nurse

Urology-6597smallI moved to the Mid North Coast in 2001. I am a registered nurse and whilst working in the local Diagnostic Imaging Dept, I assisted A/Prof Prem Rashid and Dr Nader Awad performing urological procedures under X-ray imaging and ultrasound guidance.

I commenced working at the Urology Centre in 2007. My role as a urology nurse consultant has grown as the practice has expanded, with Prem and Nader performing new advanced surgical procedures. It is a rewarding position, working in a supportive team of medical and administrative staff. My role is educational and provides ongoing supportive management towards their patients and carers.

Conditions we regularly see  are female and male continence issues, bladder infections, benign (non-cancerous) prostatic enlargement BPH, prostate cancer and erectile dysfunction. These are very sensitive issues which can take a great deal of courage for the patient to discuss. Of course confidentiality is always paramount.

I am also involved with training of The Jim Bruce Urology and Prostate Cancer Trust Scholarship nurses. Since 2010 we have had the nurses come to our practice for the clinical experience of their course. It is satisfying to see the wider community is being supported in urological care through this scholarship program.

Feeling part of a team, in a pleasant environment, comfortable facilities and equipment all makes for an enjoyable workplace. There is often laughter heard from the kitchen at lunchtime – quite loudly at times, and the same coming from the consulting rooms!  We are of course professional in our approach but laughter really helps too.

Ken

Administration

KenMy name is Ken. While the medically qualified people in this centre concentrate on what makes the human body tick, my role involves examining what makes the practice tick- financially.

An ex career bank manager with 5 children and a wonderful wife, I have a healthy appetite for sport, in particular soccer, cricket, tennis and surfing, I commenced my involvement with Prem and his team in April 2009 providing book keeping services.

I am thoroughly enjoying the challenges which each weekly visit bring and look forward to a long association rubbing shoulders with the very friendly and committed staff members, who have welcomed me so openly.

Rachel

Administration

rachel1My name is Rachel. My role at the Urology Centre is in a Management capacity assisting in the operational aspects.

Whilst I no longer have direct patient contact, it sometimes is the background running of a business that allows the ‘front-end’ to run smoothly. Staff and business management are foremost in my mind. Prem has a significant clinical commitment but in addition to that, seems to have endless energy and is a quintessential multi-tasker.

He is involved with urological education, publishes and is a committed father and husband. It is co-ordinating his endless energy that is perhaps the thing we all do best.

The Centre is designed and operates on a philosophy that everyone who walks in the door is a ‘customer’ and needs to feel enriched by their association. This includes, the staff, other doctors and their staff and the endless array of service providers and of course, patients of the Centre no matter which urologist they may be seeing.

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